Tuesday, May 04, 2021

Hey everyone, today, was a terrible, horrible, no good, very bad day

 I woke up, after not sleeping very well. I got online to check email, comments on the blog, and then facebook. 

Cause I was hoping to see some good news. Instead, I learned a cousin died, suicide. 

So, that news just changed today from my birthday to a bad day. What do you possibly say to his mom? I don't have a damn clue, but it went something like, I'm here to talk if you need or want to, distract you if I can, and maybe even cheer you up for a minute. I'm good at that. 

Then I went to work, with the problem of my car being at the dealership on my mind, and the service advisor I was interacting with - not answering text, phone message, or email. What the hell right? 

I needed someone to know I wanted not just the two ignition coils on my commuter replaced which were giving the OBD a code that they were bad, but the other two also... because if two were shot, at 64995 miles, the other two probably weren't good for much longer. 

Why the haste to get that done? Well, it took 24 hours to get two out of stock and replaced on the car, and I seriously don't need to waste another day paying for a car rental to get the other two replaced, you know? Replace them all, at the same time, and the spark plugs, and that was what the dealership said BEFORE they would tall me what the hell is going on with my clutch. I can't make that up. They would NOT (the service advisor told me) take even a look to find out what is the condition of the clutch, and WHY THE HELL IS MY CAR LOSING 1 Qt of OIL per 1000 miles?!?!

So, a whole lot of not happy. You know? 

Then was a fun little drive over during my lunch halfhour to get some face time to discover why there was no reply to my voicemail from 430 pm Monday afternoon, at 1130 the next morning. 

What would you do? Right? 

So I find out that my service advisor has been in off site training all morning. 

Oh. 

well, that doesn't get my car worked on any faster, at all. 

Through the rest of the afternoon nothing brought any satisfaction from the communications with the service advisor on getting my clutch looked at, and my oil loss problem diagnosed. 

Now, was some of that cause I wasn't in the right frame of mind, with damn little sleep? Maybe. 

So, after work, I take the rental car back and find that I was told 35 a day, for a Nissan Kick, BUT I got charged 44 a day. 

Where the actual hell are the prices written down? Well, if you want to rent a Compass, or a Tesla, you want to know how much, am I right? The guys at Enterprise rent a car, they say it's not written down. Anywhere. 

Not on their website, not on their cars, not on any sheet of paper. 

Huh. Well, the rest of the day went downhill, and I knew I was running out of time to get over to the dealership to get my car. It was 5pm, and I had a couple blocks to walk to get to the dealership. 

I get there, and wanna guess how bad it went? Double that. 

Know how they are required to check your tires, oil, wipers, etc? 


That didn't happen, which I was pretty sure of, because, I already knew that the passenger side wiper was falling apart, and since I was dropping off the car at the dealership, it was a good known issue to check and see if they were on their game, or not. 

Not. 

Whoever gets paid to see that the tire pressures and that stuff is good or bad, didn't look a the wipers. 

But, I was already talking to the service dept manager, and said, well, a lot. It's late, I'll skip most of it, but it all boils down to, why the hell can't I get your service dept to tell me how my clutch is? Why can't I get them to tell me if my oil is leaking out a gasket? Valve cover, oil sump, or timing belt cover? 

SO, yeah, I was a hot mess of anger, stress, frustration, and outrage... but kept it together sorta well. 

Hey, when in a bad situation, I said so, and apologized for whatever I might do when no longer able to keep it together. 

Wouldn't you?

Well, I asked the service manager to sit in my car, and turn on the wipers. 

Bingo, there's that streak of not working area of the wiper, then I raised the wiper off the windshield, pointed out the rotted rubber, and said, nothing on this vehicle inspection sheet matters now that you have seen that the simple easy wiper check wasn't done. 

How am I to believe anything, any little or big thing, did get done right, when someone lied about checking my wipers?

Serious. I was stone cold evil eye on that. 

Well, he was sure nice about it. Honestly, I had him to rights, and then we got to talking about the other stuff. 

I left in a lot better state of mind, after 90 minutes of shaky mental state, but completely liking this guy. He's got a bad spot, to be the one responsible for all the mechanics, service advisors, cleaning crew, parts dept, etc. When they screw up, he's got to deal with the ugly mess coming at him all guns blazing with evidence that he can't do a damn thing about. 

Well, he has moxie, I'll tell you that. I also can say that I really have issues with my serive advisor, but holy shit, she kept the best comms replies I can tell you that. Not that she's on point what what she said, but damn, I want her on my side in any verbal discussion where she can't lose face, can't slip on tone, and must stay upbeat when everything discussed is terminal. 

So, hats off to Aric Erlandsen, service manager at Kearny Mesa Hyundai, and Michelle O'Neil, service advisor. If she learns engines, and never says a word about them, she's going to become great at her job. Until then, she needs to remember to try and upsell. They don't get paid much, but make more if they can upsell you on stuff, and I had to ask to get 320 dollars of ignition packs replaced. I can't recall who brought up replacing the spark plugs, at 23 dollars apiece.

Oh, and if you can select your finance guy, ask for Jay. Serious.

Other things, 23 dollar spark plugs, iridium ones, can't recall the brand, but I'll get that info tomorrow, are said by another service advisor to need replacing in turbo engines at 45k miles. 

The Hyundai Veloster service manual, for the 2015 R Spec I bought, and finally paid off, has line 8, of the required and recommended maintenance, the spark plug line. 

No where in the required mileage guide (5, 10, 15, 20, 25, 30, etc etc etc thousands of miles) all the way to the 100k or more, does it ever say replace the spark plugs. 

I'll post a photo tomorrow of how the look at 65,000 miles, and I'd replace yours at 50k. You'll see why. 

Summed up, great service manager, horrible service, horrible experience, no satisfaction, or even attempt, to hear me out on the clutch or oil, by the service advisor, and how mfing important those were to me to get diagnosed... and the manager ever mentioned that part of the initial dialogue, was deleted. 

Hmmmm, not good. Seriously 90 minutes that sucked to deal with, but dang, he was awesome. Nothing else about this was. Rental car rates jacked, 2 days to do 3 hours of work (but I get it, lots of customer cars to deal with, they don't focus on any one to complete it, they do this, then the service advisor tells the owner, then gets the parts, then when the mechanic gets time to get back to your car it's the next day) and it's all been just the worst, even catching that the wiper was not looked at, but reported good. 


I can say I was really happy to find the old parts in the car, even the spark plugs. YOU know, and I know, you can see what the engines been doing by looking at the spark plugs. I pointed it out to the service manager, and he got it, but... no one else involved seemed to know, to learn how the car is running, look at the plugs, not the mfing OBD readout. Plugs don't lie. 65 thousand miles of evidence. 

Anyway, it's really damn late, sorry there's no time to look around for stuff to post, but just typing this while it's fresh, took 30 minutes. 

Avoid looking at facebook first thing in the morning. You'll be better off waiting til after work. 

Worst birthday ever. Worst dealership experience ever. I still have to get the clutch looked at, I still need to know where the hell the oil is going to, and though there might be a warranty coverage of the engine going through so much damn oil, 1st the customer has to foot the bill before Hyundai decides if it's warranty covered. 

More on that later, but get this, Hyundai policy says they must change the oil to begin an "Oil Consumption Test" which is a new thing since this March.... then the customer comes back after a thousand miles. Then they might decide to charge a thousand dollars to open the top end up, clean out carbon on the intake, then repeat the oil change and thousand miles drive, to now see, did that fix the loss of oil. 

Not a mention of a THOROUGH exam of all gaskets that the oil system passes through.

NOT just mark the damn dip stick and come back in a thousand miles to see how much it's down. 

2 oil changes and a thousand dollar cleaning of the intake. Maybe the head too, I can't recall, it's 11pm, on a bad day, after 5 hours of sleep, with only 6 possible before waking up tomorrow, so, damn, it's time to post and shut off the laptop. 

As for extended warranty vs paying for repairs? It's about 3500 for the "platinum" warranty. I've now had to pay about 1500 for repairs. So, so far, it looks like you're better not giving Hyundai your 3500 to pay for repairs (how can anyone call that paying for an extended warranty?) but instead hold onto your money and risk that you'll either get a different car before your Hyundai breaks serious parts, or that you'll spend less on repairs than the 3500 they already factored would be the break even amount. 

Because car companies have been compiling info for decades on how much things break, how much to charge, and what they'll cover with a warranty and what they won't

15 comments:

  1. So sorry to hear about your cousin Jesse. That's not something you want to read, especially on your birthday. You say what you can to the loved ones, and you said it right to your cousin's mom. Honestly, no one needs bad news like what you woke to, but car problems seem to always compound the issue worse. Seems like these newer cars are way more complicated then need be. But that was the plan, and KISS (Keep It Simple STUPID) doesn't apply anymore to anything. And that's the fly in the ointment today. We need to bring back KISS. Again, sorry for your troubles.

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    1. Thanks, I was pretty floored, and it's so damn rare to get the news about anyones death, I just have no ready words or phrases to use.

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  2. I'm sorry to hear about your cousin and the rest of your bad day. At least the service manager was trying to make things right for you.

    I've been out of the spark plug business for 2 years now, but I'm not surprised by the $23 spark plugs. They are probably NGK 12mm, with at least one fine-wire Iridium tip. When you post pictures of the plugs, I'll tell you if I see anything, for what it's worth.

    When I was at Autolite, we talked with a Fiat Chrysler engineer about the 2.0L Turbo DI engine in the Alfa Guilia, which had Iridium plugs that were supposed to be changed at 30,000 miles. We were told that the engine was so sensitive that if the gaps grew just a few thousandths of an inch, the engine would misfire. That would suck to have to spend $100 plus labor (plus inconvenience) every 30k miles.

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  3. My sympathies, and no doubt the sympathies of everybody reading you blog. At least you're one of the few people who has thousands of shoulders to cry on.

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  4. Sorry about a bummer birthday! For what it's worth, what you said to your aunt was pitch perfect in MHO. Good on ya!

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  5. My condolensces Jesse. Happy birthday. Hope you have a great day tomorrow. You help get my days off to a great start with a look at your posts (missed checking this morning as I worked last night and slept in)

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    1. thank you! I wish I had more to post, but the new job, and the need to work overtime for extra money to pay for car repairs, keep me from posting like the good old days of, 2 years ago, dang, that was a great job I had, where I could blog for about 4 hours while at work, every day, in addition to the blogging after work and on weekends

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  6. Jesse, I'm so sorry to hear about your loss. More and more nowadays people who appear to be happy on the outside are battling demons on the inside and feeling that they can't reach out to someone. What a terrible way to live and feeling that, that is your only alternative. I hope fond memories, families and friends help you and your family thru this trying times. And yes, car problems SUCK!

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    1. Thank you. Yeah, people have a hell of alot of troubles, and rarely talk about them, or ask for help. He had 3 brothers, uncles, cousins, parents, and yet, just one day he chose to clock out. Everyone is very stunned, still.

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  7. Here's to better days ahead. Happy belated birthday!

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  8. indeed worst birthday ever. my condolences to you over the loss of your cousin. indeed shitty service from the Hyundai dealer. (probably NGK plugs)

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