Hertz is getting a lot of bad publicity today, an assistant professor at St. John's University School of Law ain't happy

 previous to this, and they haven't lived it down yet, are allegations that Hertz is apparently so bad at keeping track of its vehicle inventory that they reported cars as stolen whenever the company lost track of a rental--even when it was the companies' employees at fault. 

Now? It's maybe not that heinous, but it's still pretty bad

she arrived at a Hertz location in Brooklyn on time for her rental just before noon on the Sunday before Thanksgiving, and got in a line with 15 other customers. After two hours, she was turned away after the Hertz employee stopped filling reservations. Apparently, the location closed at noon, despite having customers with confirmed reservations still waiting for their vehicles.

Klonick and her partner and their dog were told that they could, instead, get a vehicle at another location. After loading into an Uber, and heading to LaGuardia Airport, she was told that a rental vehicle was available but that they wouldn't honor the original reservation. Instead, it would be $1,800, or almost five times the price.

https://www.inc.com/jason-aten/a-twitter-thread-about-a-hertz-rental-nightmare-went-viral-its-everything-wrong-with-how-companies-think-about-their-customers.html

https://www.foxbusiness.com/lifestyle/hertz-law-professor-twitter-viral