No Southwest leading managers have been fired in the wake of the fiasco, but 5 were promoted.
The operational meltdown of roughly 825 million dollars revenue, resulted in nearly 17,000 canceled flights over the holiday travel season.
Southwest promoted its vice president of network planning, Adam Decaire,
The carrier also promoted its vice president for customer experience and engagement, Tony Roach, to senior vice president of marketing and customer experience.
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