Gabriel Rendon decided to take his vehicle in for a routine oil change – that’s it.
“I told them that I specifically said to only do the oil”
However, when Rendon came back to pick up his car the dealership allegedly told him that is also needed new transmission and brake fluids along with a new battery.
Rendon proceeded to tell the service advisor that he only wanted the oil change at this visit and that he’d “come back in a couple of weeks to get the rest done”.
The dealership decided the work needed to be done anyways did all of the work regardless.
They then hit Rendon with a $480 bill.
"After arguing for a while, they ended up deciding to take the new battery back out and put my old one back in"
“So they took my car to the back and I ended up waiting for almost an hour for them to put my old battery back and I wondered why it took an hour to put my battery back. Well, this is why.”
If you aren’t willing to watch the video, it basically shows the car being driven into the service area where a dealership employee then mouths off: “We’re gonna let this mutha fuka sit an hour cuz the guy’s a fuckin’ asshole and he—’I didn’t tell you to do it, I didn’t tell’—Well, okay motherfucker, you’re gonna stand outside and wait for an hour.”
https://www.powernationtv.com/post/caught-on-camera-honda-tech-trash-talking-customer-while-purposely-delaying-car
Further, service advisors are required to upsell X amount to keep their jobs. Yes, dealerships make more money on the service contracts and upselling on cars brought in for oil changes and other normal small charges, than they do on selling cars.
SO, instead of treating customers as key to staying in business, the employees are in a bind, they have to backstab customers in order to keep their jobs, because the managers and owners of dealerships would rather their customers get fleeced than their customers remain loyal buyers for life, repeat buyers, for decades.
Seems obvious that this is a bad idea, right? Either they can treat customers like rare and respected sources of long term dealership health, or they can allow short term greed get in the way, get into the day to day culture of fucking over their customers (unless it's the managers rich friends) and end up with employees that are desperate to keep their jobs by ripping off customers. Yep. Stupid.
Check out this bullshit damning video from the Northside Honda dealership service manager:
Does this guy have resting bitch face or is it just me?
Exceptional people? Great service?
Can you hear him lying like a politician?
Can you hear him getting fired?
https://www.thedrive.com/news/35965/dashcam-catches-honda-dealer-tech-calling-customer-an-asshole-delaying-car-on-purpose
You can put an asshole in a suit and even if he can talk like he is intelligent and cares, the element of greed and dishonesty will still win out and incidents like the one described happen all the time.
ReplyDeleteIt's not just you.
ReplyDeleteI think we've all run across that guy...
My daughter took her car to a dealership and asked them to check and see why the radio didn't work...that's all she wanted. She called me later that day and said that the dealership had torn apart the front end of the car as a courtesy check and told her she needed $400 worth of repairs. I called the dealership and told them that all they needed to do was to check the radio and I was coming down to pick up the car in an hour. When I got there, the car was still up on the lift and they told me it was going to take an hour to put it all back together. They made us sit for almost 2 hours because they had other customers to deal with. Horrible customer relationship. They then tried to get me to pay for the time they spent tearing the car apart and putting it back together...keep in mind all we wanted was a radio check. I told them that my attorney will be there in the morning and we will be taking them to court and let the court decide how much we should pay them. 10 minutes later the shop manager came over and said that we had to leave the dealership right now and to never come back and no charge. Facebook (which I'm not part of) can be a wonderful thing...my daughter posted on her page about how she was treated and opened up a huge can of worms. They lost about 20 regular customers and their Facebook page was bombarded with tons of others who had had similar experiences (all which they took down as soon as they were posted). So, stay away from Diane Sauers if you're ever in Northeast Ohio
ReplyDeleteWe regular Joes and Janes have to help each other out by alerting everyone we can to scams and fraud. The local news won't do it, the BBB doesn't help.
DeleteI'm not on a mission or anything, but I'm down to spread the word at the drop of a hat to save good people a day of frustration, stress, anxiety, and worse - out family getting screwed over.
Thank YOU for letting me know about Diane Sauers in NE Ohio.
You might have just prevented someone from having the worst experience, and worst day. Thanks!
Oh, and you reminded me, that stopping by a downtown law firm, and grabbing a couple business cards from the front desk? Means having one handy when you can pound it down in front of some scammers like these clowns that tried to take advantage of your daughter. Talking about lawyers is fine, but slapping down their business card? Effective!
Delete