have you heard of Vernon from the Texas area of Fed Ex? Awesome guy... standing ovation for above and beyond effort to get a package back to the sender after it was lost in the shuffle

A while ago I ordered a tiny little White Sox cap for Rob's new child, and it just never turned up. And then about a year after I'd ordered it, when it's too big to fit the tiny head, I got the package, it looked like it'd been kicked across the united States, this box was taped up with all this different tape, it was so wrecked.

I opened it, and there was this letter, I love it so much

Dear Mr Farrier, the contents of this package were given to Fed Ex ground in Houston Texas, on August 11th. 

Though transferred to us by a driver from the US Postal Service in a package swap, that we do once per month, the packages tended to the wrong carrier

According to the driver, your package is one of several they had found in a cargo bin containing primarily DHL packages and he added, that the packages may have been there for quite a few months,

We explained to him that we are Fed Ex, and had no way to move DHL packages and gave them back to him to return to the USPS distribution center

upon examining the packages, I notice that your package had a ship date 21st of the 6th of 2022, and had been bouncing around delivery companies for over a year, never landing with the original intended delivery company

 I instructed one of my quality assurance administrators to rebox your package and create a Fed Ex label so that we could finally forward the package to you

since the bottom packing tape had dried out and no longer sticks, we can open the bottom flaps, and the contents, a small White Sox, infants baseball cap, appears to be intact and undamaged 

I realize that the cap my no longer fit the toddler, but as a lifetime baseball fan myself maybe he or she can save it for one of THEIR children. Go Sox!

Vernon

https://armchairexpertpod.com/pods/fb-cars from minute 7 to 10