passengers filed a class-action lawsuit against American Airlines for checking bags that should have been free. They won 7.5 million dollars

Several passengers filed the complaint last February, alleging the airline promised them free checked bags through various deals or benefits.

But upon arriving at the airport for their flights, the passengers said agents indicated they would need to pay checked baggage fees. Some of the plaintiffs said they told agents about the airline’s promise only to be told the computer system did not show the benefit.

Plaintiffs alleged that incorrect charges went back as early as 2013.

American Airlines charges customers to check luggage on a scale based on the number of bags and destination.

Many passengers can avoid those costs by obtaining frequent flyer status or through the airline’s multiple credit cards, which offer various benefits.

Benefits vary depending on a passenger’s status level or specific credit card. American’s “Gold” status, the lowest level, includes one free checked bag, scaling up to “Executive Platinum,” which includes three free checked bags.

https://thehill.com/policy/transportation/3693438-american-airlines-agrees-to-pay-passengers-7-5m-over-unfair-baggage-fees/